Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

Changes to Orders: Changes must be made in writing before we start the process. Changes will depend on the order's progress and may incur additional charges. Changes may delay production and shipping. Please note: you will always receive a written quote with all specs for your custom job. This quote is valid for one week. If you need a new quote weeks or months later, you need to submit a new request. After tiythe quote by email, you will receive an invoice. Once the invoice is processed, we can begin the process. If any approved order is requested to reprint for errors found, is your responsibility to cover the new run, if we have to reprint for error we have done, we cannot reprint any artwork with alterations, the order will be send it to production with the original artwork approved. All products must be review the same day you have received your package or you have picked the order, any return for merchandise damaged must returned the same day. Please note we can not accept items damaged by weather, do not expose your merchandise to extreme weather. 

Terms of Return: We will send a free digital proof with each order; however, it is your responsibility to ensure there are no errors. Please review the artwork carefully before sending your approval. Errors found once the work is printed cannotbe changed or reprinted. Be extra careful. Once we have received your approval, your artwork will be uploaded to the cloud, and we will start the process. At this point, your job will be printed as is.

We are professionals with more than 30 years of experience. Every job will be processed exactly as described on your invoice. We are detail-oriented and take care to process orders on time. Please note: if you have a sensitive deadline, you must confirm first if you have enough time to meet your deadlines safely. Please take into consideration external factors outside of our control, such as weather, carriers with tight schedules during the holidays, weather alerts, and any other unexpected delays. You must organize your orders based on the turnaround provided on each quote.

All orders will be processed after receiving a deposit or payment by credit card before starting the process. All orders must be paid in full upon shipping without exception. We accept VISA, MasterCard, American Express, Discover, and debit cards. Please note: our third-party merchant will process your payment. For your safety, we do not store your credit card information.

Contact Details: Please be sure you provide accurate information for all your orders, invoicing, shipping address, and special instructions. Also, do not forget to double-check your contact details on every job printed. Once the job is printed, there is no way to return or get a refund for errors found after the product is printed or shipped.

Protecting Yourself While Using the Internet:

To keep sensitive data safe, please do not send it in email. Please follow the steps below:

To avoid scams, we never send emails to request money or sensitive information. We will never call you to ask for sensitive information, and we will never call you to process credit card information over the phone. For your safety, please do not share sensitive information online, by email, text, or over the phone.

Carriers and Tax:

Ultimate delivery, customs clearance, duties, taxes, and other applicable charges are the responsibility of the consignee. All transactions will be subject to sales tax. If you have tax exemption, you must present your updated Sales Certificate.

Our pickup center is located at Portofino Plaza in Homestead, Florida. We ship throughout the USA, partnering with UPS. We also partner with other reliable carriers, such as FedEx and USPS. Delivery is available to your Air or Ocean Cargo Transportation Freight on Board (FOB) in the areas of Miami-Dade, Broward County, and the Keys, Florida. Contact us to get a same-day quote at (786) 728-6066 for same-day custom quotes.